A few months back, SMART launched a postpaid plan called Freedom Plan. only paid P250.00 for the SIM Pack. I submitted an application form and a valid ID to apply for the line.
I applied for this line because it has no monthly fee and I will only get charged when I use it. As it’s tagline in their ad above, pay only for what you use. I have another postpaid line with SUN, but I got this for emegency use. For those times SUN cuts my line rather abruptly!
I could even personalize my own plan with the help of the Flexibundles. These are plan combinations that you could avail which will be charged to your account. Some are call and text combos, some only texts, some calls only, some have internet access; and all these you could avail for as low as P99.00. No hassle at all. You just text the corresponding access code to the listed number and you can now enjoy using the service. As easy as that!
I have been using this line for a few months already. I usually avail of Internet Access for those times we are in dire need of internet and we couldn’t find free WIFI.
All was well until I needed to avail of International Roaming as I was going to travel to Thailand and the hotel we will be staying at didn’t have WIFI. I was travelling with colleagues so I need to let my husband know where I am and how I am doing.
Since mine was a Freedom Plan, I thought I won’t have a hard time in activating my roaming services. But when I called the SMART Hotline, I was told that I needed to make a cash deposit of P2500.00 in any business center before they could activate my account’s roaming services. I said, why? Mine is a postpaid plan, if I deposit P2500.00, I would have to consume it all. If not during my trip, I still would have to in the next few days or weeks. It’s very contradictory of their tagline, pay for what you use. Because they are already asking me to pay for a service I haven’t even used yet. And they call it freedom?
Where is the freedom there? I didn’t have the freedom to do anything to my plan! It’s supposed to be a postpaid plan. If I incur charges while abroad, then by all means, charge me and send me a statement!
When it finally dawned on me that our conversation won’t go anywhere, I just told the one I was talking to that never mind, I won’t activate my roaming services anymore. I just don’t get the idea of depositing money first!
I said good bye, what irked me the most was when the rep asked me if I would like to take a survey! For goodness’ sake, there I was, sounding very very disappointed and angry, who in their right mind would ask me to take a survey? I told him that no, I don’t like to take a survey. And ibabagsak ko lang sila! (I will just give them a bad grade!) I told him, I will put the phone down now! That ended our conversation!